Shipping Policy
1. Introduction
Thank you for shopping with Alpine Shilajit. We are proud to deliver 100% pure, lab-tested Himalayan Shilajit and related wellness products to customers around the globe. This Shipping Policy outlines how and when your order will be shipped, delivered, and tracked.
2. Shipping Locations
We offer worldwide shipping, including but not limited to:
Pakistan (Domestic)
United States
United Kingdom
Europe
United Arab Emirates (UAE)
Australia
Canada
Asia & Other International Destinations
3. Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after business hours or on weekends will be processed on the next business day.
Once processed, you will receive an email confirmation with your tracking number.
Note: During high-demand periods (e.g., sales or holidays), order processing may take up to 3–4 business days.
4. Shipping Methods & Estimated Delivery Times
| Destination | Courier Service | Estimated Delivery |
|---|---|---|
| Pakistan | TCS, M&P, Leopards Courier | 1–3 business days |
| USA, UK, UAE, Europe | DHL, FedEx, Aramex, EMS, UPS | 4–8 business days |
| Australia & Canada | DHL, EMS, Aramex | 5–10 business days |
| Rest of World | Standard International Courier | 7–15 business days |
Actual delivery time may vary based on customs clearance, local postal service delays, and external factors.
5. Shipping Charges
Shipping charges are calculated at checkout and depend on:
Delivery location
Weight and size of your package
Selected courier service
Free shipping may be offered on select products or promotions. Conditions will be stated clearly on our product or checkout page.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.
You can also track your order by:
Visiting the courier’s website directly
Contacting our support team at info@alpinehimalayanshilajit.com
7. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by your local authorities.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customs policies vary widely by country; please contact your local customs office for more information.
If you refuse to pay customs duties and the shipment is returned, we may refund the product cost minus the original shipping fee and any return handling charges.
8. Shipping Delays
We are not responsible for shipping delays caused by:
Natural disasters or extreme weather
Customs processing
Incorrect or incomplete shipping address provided by the customer
Courier service disruptions or strikes
However, we are happy to help you coordinate with the courier to resolve delays. Please reach out to us if your package is late beyond the estimated delivery window.
9. Address Accuracy & Undeliverable Packages
Please ensure that your shipping address is accurate and complete when placing your order.
If a package is returned due to an incorrect address or refusal to accept delivery, the customer may be responsible for reshipping fees.
10. Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked “delivered” by the courier. If you believe your package was lost:
Check with household members or neighbors
Contact your local courier office
Reach out to us at info@alpinehimalayanshilajit.com for assistance
We will assist you with filing a claim if eligible.
11. Bulk & Wholesale Orders
For large or wholesale orders:
Delivery timelines may vary depending on order size, customization, and destination
We provide door-to-door international shipping and bulk packaging services
Please contact info@alpinehimalayanshilajit.com for bulk shipping quotes.
12. Contact Us
If you have any questions about your shipment, please contact:
Alpine Himalayan Shilajit and Organic Store Private Limited
Email: info@alpinehimalayanshilajit.com
Website: https://alpinehimalayanshilajit.com
Address: Office No.11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan